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FAQ

Ordering and Shipping Info:


Product Details


Each item is made to order here in the US and only available from the Island Jive Shop. Many of our items are handmade including our pillows and bags, and the textiles that are used to make our pillows and bags are custom printed from our artwork in North Carolina.  All of our carved artisan wood wall art is designed and finished by Al McWhite, and is handcrafted locally in partnership with a small woodworking studio.  Our quality is unsurpassed and again you won't find our products any place else.

 

Your package will ship within 4-14 days of your order, and we ship via USPS or UPS depending upon the product. Shipping to any Contiguous US state should take no more than 7-10 days, usually less.  Total time to receive your purchase is approximately 7-21 days.  If you need your purchase to arrive sooner, please contact us via email with your request prior to placing your order and we will let you know if it's possible to meet your deadline.

 

So why shop with us? Simply because we offer  a unique, exclusive opportunity to purchase great custom and handmade products with Al McWhite and PixlaMod artwork that can't be found anywhere else!



Our Guarantee


We stand behind our products 100% and guarantee that it will meet or exceed your expectations when you receive them. If for any reason you are not happy with the quality of your new purchase, contact us within the first 30 days of receipt and we will work with you to make it right.



Security | Payment Processing


We go to great lengths to keep your financial information private and safe. All transactions are processed securely by the most trusted payment processors on the web, PayPal and Google, and occur in a secure area of our site, or theirs, depending upon which payment method you choose.  You do not need to establish or login to a PayPal account to checkout with your credit card as they operate as any other merchant payment processor does - seamlessly and with the highest security levels in the industry.

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.


Shipping Costs

We work hard to get all orders out as quickly as possible. If you need your item by a certain date, please let us know when ordering and we will do our best to ensure you have it in time.  Shipping rates are determined by weight classes and are as follows for US shipments:

1 - 5 lbs       $4.99

6 - 10 lbs.    $9.99

11+ and prints larger than 13" x 19" ship at a rate of $19.99

For expedited shipping, the additional cost will be $15.

example: Item weight = 2.7 lbs., so expedited shipping will cost $19.99 ($4.99 standard + $15 expedited)


Payment Options

We accept the following cards and payment options:

  • Visa, Mastercard, American Express and Discover
  • PayPal
  • Google Checkout
  • Internet Merchant Accounts - MerchantPlus.com


Sales Tax

Will I be charged sales tax? If your billing address is a South Carolina address, you will be charged sales tax on your purchase.


Privacy Policy

We believe very strongly in online privacy. At no time will we rent, share or sell your personal information.  Your information will only be used by us to fulfill your order and communicate with you directly.
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